Home Care FAQ

Home care, which PureHeart provides, is non-medical help with daily life: bathing, dressing, meals, companionship and supervision. Home health care is skilled nursing or therapy ordered by a doctor.

We serve families across Southern Massachusetts and the South Shore. Call (781) 243-4191 and we'll confirm whether your town is in our area.

Our care plans start at 20 hours a week. We focus on ongoing, consistent care, so your loved one has a familiar caregiver and a steady routine.

No. PureHeart provides ongoing care, with plans starting at 20 hours a week. If you only need an occasional visit or a one-time service, we're probably not the right fit.

Families pay privately or with the help of a long-term care insurance policy. We don't currently accept Medicaid or Medicare. We'll explain our rates clearly during your free consultation.

Our care assessment specialist visits your loved one at home to understand their needs, routines and preferences, and to make sure we can safely provide the care they need. If they need more than a non-medical agency can offer, we'll tell you.

Every caregiver is screened and background-checked, and we match them with your loved one based on skills, personality and schedule.

No. We are a non-medical agency. Our caregivers do not administer medications or provide wound care or nursing treatments.

Please apply on our Join Our Team page. The family contact form is only for families looking for care.

Yes. We welcome clients who have long-term care insurance, and we can provide the documentation and invoices needed for eligible insurance claims. Benefits depend on each person's individual policy, so we can't guarantee coverage.

That depends on your individual policy. Your insurance company decides what is covered, so we recommend calling them before care begins. We are glad to provide the documentation and invoices they ask for.

No. We don't currently accept Medicare or Medicaid. Medicare generally doesn't pay for ongoing non-medical home care.

No. Companion care is company, activities and help around the house. Personal care adds hands-on help with bathing, dressing and using the bathroom. Many families combine the two.

Our care plans start at 20 hours a week. During your free consultation we will help you work out a schedule that fits your loved one.

No. PureHeart is a non-medical agency, so our caregivers do not administer medications or provide wound care or nursing treatments.

Yes. Care follows your loved one's routine. Tell us what they prefer and we plan around it.

Housekeeping is part of in-home care, alongside companionship and personal care. It is not a standalone cleaning service.

Yes. Tell us about any diet or food preferences at the consultation and your caregiver will follow them.

Respite care follows the same care plan as our other services, starting at 20 hours a week. We schedule it around the times you need coverage.

We work hard to keep the same caregiver with each family, because familiarity matters.

Not at this time. Families pay privately or with the help of a long-term care insurance policy. We'll explain our rates clearly during your free consultation.

Yes. Care plans are reviewed and can change as needs change.

Call us as soon as you know a discharge date. Our care assessment specialist will arrange an in-home assessment, and we will plan care around the day your loved one comes home.

No. Home health care is medical care ordered by a doctor. We provide the non-medical help with daily life that often goes alongside it.